where we stand since 1859
As a 140-year-old company, Duckloe & Brothers bears witness to the evolution of manufacturing technologies unthinkable in its early days. As part of its legacy of American craftsmanship, the challenge through the years has been to embrace the efficiencies of mechanization while preserving the quality and materials standards that delivered success to the original Frederick Duckloe in the 1850s. We like to think we've met that challenge, as we continue to receive furniture commitments from noteworthy American institutions, while producing high-quality home furnishings for customers around the world at fair prices.
Duckloe & Brothers, while maintaining production of historically important examples of timelessly beautiful American classic office and home furniture, is mindful of its primary role as a design- and craftsmanship-driven concern. We are therefore committed to developing new lines that reflect the evolving uses of residential furniture in a changing world, and the increased sophistication of consumers who are exposed to good design as never before in history. Our American Contemporary line serves as a template for layering new thinking on our historical role of employing design as a tool for making everyday objects of genuine utility and simultaneous beauty.
Of course a successful manufacturing company consists of much more than its production output. In the pursuit of total customer satisfaction, Duckloe goes to great lengths to diligently maintain rigid quality standards, the finest raw materials, talented and conscientious production and service staff, and a full complement of home furnishings and accessories that round out the aesthetic of our own lines. We like to think that an entire gracious home can be fitted out by shopping with Duckloe & Brothers without sacrificing individuality, variety and creativity. A visit to our extensive showrooms may inspire you to agree with us.
We are pleased for the first time to enter the world of e-commerce. This decision was reached as a focused response to our customers around the world who wish for instant access to the broad selection of Windsor chairs, benches, settees, and other American classics we manufacture here in Portland, Pennsylvania. And while it's impossible to replicate a full Duckloe showroom visit online, this is certainly a great way for fans of our own products to effortlessly order their favorites and enjoy them at home next month. All aspects of choosing—selecting a product, viewing it clearly with all dimensions clearly expressed, deciding on finishes, arranging payment, and finalizing shipping—have been painstakingly accommodated and simplified as much as possible. We encourage feedback from all our new and repeat customers.
A final word about this web site and its role in our company. While the online world is largely automated, Duckloe & Brothers remains committed to individual customer service, and you'll notice that many of our non-standardized product options encourage calling or writing us for fulfillment. This is entirely deliberate; the human connection in a business transaction is a precious resource too often overlooked, and we have every intention of remaining a company with the same values, if not structure, as the one founded by our great-great grandfather nearly a century and a half ago. Thank you for visiting us online, and we extend a genuine invitation to visit our beautiful showrooms along the picturesque Delaware River, four miles from the Delaware Water Gap, whenever your travels find you in the metropolitan New York or Philadelphia areas.
With best regards,
Frederick Duckloe, Jr.
Barbara Duckloe Townsend